Hi, how can we help you?

No, in case of problems you can only write to us via the ticketing form (no other channels) indicating the problem and the user’s details and we will take action.

Simply go to administration, general settings and activate notifications when a course is completed. This way you will receive an e-mail notification every time a user completes a course.

Simply duplicate the previous course and enter ‘edition 2’ or ‘edition year 20XX’ in the general information. In this way, there will be no confusion with the previous course and no misalignment.

Once the course has been completed by at least 1 user, it will no longer be possible to edit it to avoid misalignments with certificates.

Previous button yes/no is an option that allows you to give or not give learners the ability to navigate back and forth during the quiz to review their answers.

You can upload quizzes via txt or csv files. After entering the name of the module and setting the total time, you will have the possibility to download one of the 2 templates, fill them in and, by going to ‘contents’, upload them.

The number of visible questions indicates the number of questions that will be randomly drawn from the platform out of the total. So, if you create 100 questions and set 10 as the number of visible questions, the system will randomly draw 10 each time.

No, all the user has to do is click on save and exit before closing the browser. By doing so, the platform will save the progress and restart where he/she left off.

Recordings of webinars will be available in the webinar video download section (courses). Please pay attention to the expiry date indicated in the appropriate column, as they will be permanently lost if not downloaded by that date.

Since the webinar is a live module, it cannot be duplicated. You will have to create a new one.