Artificial Intelligence (AI) is certainly one of the most important and impactful technologies of this millennium.
Artificial Intelligence, in fact, is revolutionising not only every field of activity, but also our way of thinking, working and learning.
The world of e-learning, always focused on the latest technological trends, will be progressively supported and integrated by Artificial Intelligence.
ARTIFICIAL INTELLIGENCE (AI): A SHORT DEFINITION
In a very simple way, we could define artificial intelligence as the ability of a technological system to solve problems or perform tasks and activities as a human being would do. Referring to the IT sector, we could identify Artificial Intelligence as the discipline that deals with realising machines (hardware and software) able to “act” autonomously (solve problems, perform actions, etc.)
E-LEARNING AND ARTIFICIAL INTELLIGENCE
As anticipated in one of our previous articles, “The new e-learning trends in 2019“, the world of distance learning (DL) is more and more interested in investing in new technologies aimed at improving and making interactive the learning experience.
Artificial Intelligence can greatly improve students’ learning experience on the one hand, and facilitate the management of the LMS (learning management system) for the administrators on the other.
To implement AI in an LMS, a combination of algorithms based on machine learning, deep learning and natural language processing is required.
Let’s see in detail how Artificial Intelligence can revolutionise e-learning.
REAL TIME QUESTIONS
The LMS integrated with Artificial Intelligence will be able to process questions asked by the learners in real time, offering clarifications and advice.
Thanks to the Artificial Intelligence systems, the learners will be guided towards the discovery of new training materials. By doing so, research costs will be reduced and the learning process accelerated, which will be reflected in an improvement in terms of efficiency.
In addition, Artificial Intelligence will be able to analyse the learners’ behaviour to determine their interests and will search on other online platforms any customised training material suitable for them.
CHATBOT FOR CUSTOMER CARE
Chatbots are probably the best example of AI in distance learning. If a learner needs a support for a given educational activity, an e-learning chatbot can effectively guide him/her towards a personalised training path.
A chatbot may also be able to act as a virtual assistant within a training path: if a trainee has not completed a course, the bot can act as a reminder, indicating the possible deadline to complete the course. This type of function helps the student to correctly complete his/her training path on time.
What you have read is only a part of the potentiality offered by Artificial Intelligence. Like all the evolving technologies, the AI represents an opportunity and, at the same time, a challenge, which could revolutionise the way we design and see the world of distance education.